This page explains how to request deletion of your ClinicRun staff account and the personal account data associated with it, and what happens to clinic and patient records when you do.
How to Request Deletion
Send an account deletion request to clinicrun.adm@gmail.com from the email address associated with your ClinicRun account. Include your full name and the name of your clinic so we can verify and locate the correct account.
We will verify the request and confirm deletion within 30 days.
What Gets Deleted
Deleting your staff account removes:
- Your login credentials and authentication data
- Your personal profile information (name, email, phone number, avatar)
- Device and app-version records (
mobile_device_sessions) associated with your account
What Is Retained
ClinicRun is used by clinics to manage their own patients' records. Patient data (appointments, visits, prescriptions, lab results, billing records, and similar clinical data) is owned and controlled by the Clinic, not by the individual staff member requesting deletion — deleting your personal staff account does not delete your clinic's patient records. Clinics may be legally required to retain patient records for a minimum period under applicable healthcare record-keeping laws, independent of any individual staff account.
If a Clinic itself wants its entire account and all associated data deleted, the Clinic owner or administrator should contact us directly at the email above to arrange full account closure.
See our Privacy Policy for more detail on data retention and how information is handled.
Contact Us
Questions about this process can be directed to clinicrun.adm@gmail.com.